Innovative Solutions for Exceptional Experiences
At Ginomai, we reimagine everything Customer Experience (CX) to do just that: nurture brand love and loyalty. It’s kind of our thing—behind the scenes, we power millions of customer interactions every day for the brands you rely on, from household names to up-and-comers. So, chances are, you already know us!
Holistic Approach Driving Better Performance
Embracing a holistic approach, we drive elevated performance in the realm of Customer Experience (CX). Our expertise spans designing, building, and operationalizing the future of CX. Partnering with premier brands, we craft extraordinary experiences that yield unparalleled outcomes, setting new standards in excellence.
How We Do It At Ginomai
Starts with an expert design
Our strategy consultants approach your goals with fresh perspectives, deepening market understanding. We enhance revenue, loyalty, and efficiency, delivering brand promise through strategic thinking and transformative experiences
Next, we build the experiences
We bring ideas to life by crafting experiences. Our industry-leading toolkit blends technology, expertise, and passion. With seamless CX modernization, integration, and automation, we’re your trusted partner, ensuring robust infrastructure
We make sure it keep going
We seamlessly manage your CX, aligning it with your brand essence. Daily, we engage customers, automate responses, and drive marketing through the cloud. Our insights empower continual growth and set a new industry standard
Get a winning strategy. It’s time to lead.
Customer Experience CX Strategy
CX Transformation
We guide your company in embracing customer-centricity through CX transformation across all levels, driving service improvement, sales growth, and cost reduction. Our comprehensive enhancements, spanning branding, engagement, operations, and technology, enable the creation of impactful customer experiences
CX Model Design
Escape the constraints of legacy systems and operational norms hindering CX progress. Embrace a tech-and-people approach aligning with modern customer preferences, as we drive a reimagined CX strategy using cutting-edge technologies for enhanced customer interactions and business success
Customer Research
Start with the customer and better understand who they are, their motivations, and their unique journeys. We bring the customer to life for your business through research and insights, using our findings to connect the dots between customer needs and business objectives
Voice of the customer (VOC)
Customer and employee ideas fuel innovation and continuous improvement culture.. We’ll help you learn from customers and employees, predict behavior, and power actions that generate unwavering loyalty and financial growth.
Exceptional Customer Service, Always
Exceptional Customer Service, Always
Omnichannel Orchestration
Enable customers to choose their own path when shopping and interacting with you, and use historical behavior to suggest and guide their journey as they move between channels and touchpoints. We integrate data silos and use powerful AI-driven analytics to predict customer needs and create easy, seamless retail customer journeys, that lower operational costs and decrease churn.
Digital Enablement
Modernize your Customer Experience (CX) operations to stay in-tune with today’s customers. We help you reimagine your customer experience and digitally enable your business with innovation and technology to capture valuable insights, improve processes, engage staff, and gain higher levels of agility. We enable your business to work smarter, be better aligned for growth, and stay ahead of the competition.
Customer-Centered Design
Know your customers and you will know how best to serve them—not as channel-based shoppers, but as people. We bring together experience design, customer analytics, and journey mapping to understand your customers and create impactful experiences that fit with your products and your brand. Our lifecycle marketing programs, based on personas and shopping preferences, increase loyalty and drive more sales.
Seasonal Support
Be ready to serve customers during peaks times—times when more customers are looking to buy or need your support. We provide the complete solution, from easy-to-use self-service apps, chatbots, and conversational virtual assistants, to on-demand omnichannel contact center operations. Real-time journey and sentiment analysis tools will route interactions requiring empathy directly to AI-assisted customer service advisors, leaving self-service tools to handle the rest—enhancing your agility, efficiency, and scalability, to improve experiences and avoid churn, with reduced cost to serve
Upsell and Cross-Sell
Need help to grow revenue? We provide people and technology to transform customer experiences and drive sales across all touchpoints. We combine technology-infused and analytics-led operations to hyper-personalize your digital marketing and orchestrate the buying journey. And AI-assisted, highly skilled brand advocates create and convert the moments when customers are ready to buy, enabled by visualization tech to guide the sale during a live chat or call—creating truly interactive and engaging buying experiences.
Concierge & Loyalty Programs
Stand out from the crowd to earn loyalty and sales. From welcome and onboarding, to offering exclusive event access and service add-ons, we create the experiences to build loyalty and drive increased revenue from current and new customers. Our embedded voice of the customer feedback and retail analytics solutions generate insights to enhance your loyalty program design and build even more enthusiasm for your brand.